Definition and Overview

Definition

In its most generic sense a voice portal can be defined as "speech-enabled access to Web-based information." In other words, a voice portal provides telephone users with a natural-language interface to access and retrieve Web content. An Internet browser can provide Web access from a computer but not from a telephone. A voice portal is a way to do that.

Overview

The voice portal market is exploding with enormous opportunities for service providers to grow business and revenues. Voice-based Internet access uses rapidly advancing speech-recognition technology to give users anytime, anywhere access to Web-based information. And it uses that most universal form of communication and access—the human voice—over an office, wireless, or home phone. This tutorial will describe the business and technology factors that are making voice portals the next big opportunity on the Web, as well as the various approaches service providers and developers of voice portal solutions can follow to maximize this exciting new market opportunity.

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TABLE OF CONTENTS:
Definition and Overview
1 Next-Generation Network Services
2 Deploying NGN Services
3 Voice Portals Means Explosive Opportunity
4 What Voice Portals Mean for You
5 Voice Portal Reference System
6 Why Now?
7 Who Provides Voice Portals?
8 Technology Trends and Their Providers
9 Get Started Now
Self-Test
Correct Answers
Glossary
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